FAQ

Club Purchases

  1. Which package did I sign up for?

    No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.
  2. Can I switch membership types?

    You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders 15 days before shipping, so please switch by the corresponding date.
  3. What wines will be in my shipment?

    The wines are determined just prior to each mail out. These will be listed on the subscription page.
  4. Can I choose the wines for my shipment?

    The wines are chosen by our wine maker just prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favorites!
  5. When will the next package be shipped?

    If you’re a member of the Old Bastard Club you will receive one shipment a year in August. If you’re a member of another Kaesler Wine Club you’ll receive one shipment four times a year: February, May, August and November. We begin shipping packages on the 15th of the noted month.
  6. I will be away during my next shipment, what can I do?

    If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.
  7. Can I change the address my wine is shipped to?

    If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.
  8. Can I add more wine to my package?

    Absolutely: anytime. Just send me an email at ksales@kaesler.com.au
  9. What additional wines are available to me?

    Check out our online store to see all of the wines that we offer!
  10. When will my credit card be charged?

    Credit cards will be processed anywhere from the 1st to the 14th of the shipping month (February, May, August and November).
  11. Can the courier leave my wine on my porch?

    Yes.
  12. I forgot my member number… How do I find it?

    Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

Store Purchases

  1. I am done shopping. What now?

    Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.
  2. When will my items arrive?

    Delivery times will vary depending on your address. Contact our team to find more information about when you can expect your order to arrive.
  3. Problem with your delivered products?

    If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee please contact our team immediately at ksales@kaesler.com.au – we are here to help!